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Recognizing Subtle Cues in Social and Sales Interactions Summary: Understanding when to cut bait and recognizing subtle cues such as busyness or distractions in social and sales interactions is crucial. By acknowledging these cues and adjusting the approach accordingly, one can enhance communication effectiveness and build rapport with the other party.
Speaker 1
It is very exhausting. Yeah. And the concept of strip lining that you mentioned earlier, yeah, is very relevant in social settings too, right? Like you have to know when to cut bait, when to cut it loose. And yeah, there’s things we do socially to say, oh, it actually looks like you’re busy or, you know, hey, I’m gonna grab a drink actually. Or I’ll talk to you in a little bit. I actually have to like talk to my friend over here. You know, there’s all sorts of eject buttons that we have and it’s the same thing in sales, you know, like, in fact, in virtual sales, if somebody looks like they’re on a different screen Or they’re typing, I’ll sometimes say like, I’m sure you’re really busy. It looks like you’re really busy. So I’ll try to give you 10 minutes back at this call. Right. And that there’s a subtle cue in there where when I see somebody, a Slack message, I can just tell. You know, or like when somebody’s responding to somebody, they’ll be like, just one second, please. Sometimes there’s that weird 30 second pause at the beginning when you get on a call. And you’re like, hey, Alex, how are you doing? And then you’re like, I’m doing well, sorry, just one second, I’m finishing up something. That is a perfect subtle cue. You know, like that person is telling you, I’m really busy, and I barely got on this call. So then you have to instead of just going and bulldozing through that call and pitching your product, you have to say, well, I’m sure you’re very busy or head of security, I’m sure you’re Dealing with a lot of fires. This should only take 20 minutes, really, and we can even keep it to 15. And I’ll let you go about your day. Hmm.
Speaker 2
Well, you know, on that note, I have such a great example, by the way, leveraging that settle queue.Empathetic Communication and Engaging Participants Summary: Acknowledging when participants want to join a conversation by noticing their unmute button activity and inviting them to speak not only fosters a smoother and more eloquent atmosphere but also aligns the energy in the conversation. Being attentive to cues like unmuted microphones, actively inviting input, and empathetically encouraging those who seem hesitant to interrupt can significantly enhance communication and show genuine care for participants.
Speaker 1
Yeah, you have to be much more, I think, smooth and eloquent. And then also like, by the way, like bringing people into the conversation also means bringing up situations where you notice people wanting to jump in. So I’ve started using the phrase a lot. Hey, Tony, or like, hey, Alex, where are you going to jump in there? You know, and they just stop because I, you know, you notice the mute and unmute button going on and off all the time. I notice that all the time. And sometimes it’s a mistake. You know, sometimes I unmute myself by mistake. Sometimes I mute myself on purpose. I’ve rarely when I unmute myself, I rarely had somebody say, Hey, Peter, like I saw you unmuted, did you have something to say? Which is such a hugely missed opportunity. For me, every time I see somebody unmute, I log that in my mind. And even if somebody’s talking after that person finished talking, I’ll say, Hey, Alex, I think you unmuted a few seconds ago. Did you have something to say? Yeah.
Speaker 2
And you know what? That goes back to like aligning the energy because somebody has that energy to say something. If it gets bottled up, they’re not going to be paying attention for the rest of that part of the conversation. Yeah.
Speaker 1
And introverts don’t like to interrupt people. So it’s also communication style. Yeah, exactly. So, but you know, if you as a seller or or whoever is holding a meeting, if you can pick up on those and you can have the bandwidth to log all of those, hugely, hugely powerful. And by the way, amazingly empathetic moves to show the other side that you care about them.
